1. Reservation Policy:
All reservations must be made via our webite detailing number of guests and rooms required and check-in/check-out dates.
To be valid and effective, the reservation must have our written confirmation.
Reservations made via phone are not valid and do not guarantee that the requested room has been confirmed.
2. Cancellation Policy:
All cancellations must be made in writing. Cancellations made via telephone will not be accepted.
- Cancellations made 8 days in advance: Without charge
- Cancellations made between 7 and 3 days: 50% charge
- Cancellations made between 72 hours and 0 days: 100% charge
3. Children Policy:
Children under 8 are free of charge as long as they share a bed with their parents, and only pay an additional $6.000 for breakfast.
Our Hostel has 11 beautiful rooms with views of lake Cucao, all with private bathroom, central heating and WIFI. We also have a fully equipped kitchen, access to computers, large outdoor terraces and a privileged view of Cucao Lake. To enhance the atmosphere of rest and contemplation of nature Palafito Cucao does NOT have televisions in the rooms nor room service.
The rate includes breakfast, consisting of homemade bread and marmalade, fruit, juice, yogurt, oatmeal, milk, black coffee, English tea, herbal tea, green tea, as well as free access to use of the kitchen.
Palafito Cucao Lodge offers high quality tourist services for our guests, through our excursion department Palafito Trip www.palafitotrip.cl
. This department was created to offer high quality activities which take place or start from the Hostel. Palafito Trip offers various excursions; hiking, horseback, kayak, tour to the churches declared Heritage of Humanity by UNESCO or to the penguin colony in Ancud.
Palafito Trip also offers transport services for our guests; from the airport, Puerto Montt, Castro, or any destination in or beyond the island of Chiloé.
We also have a Hot Tub on our terrace, in which our guests can relax and enjoy the spectacular view of Cucao Lake and its natural surroundings. This service has an additional cost and should be scheduled 24 hours in advance.
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